Our Terms & Conditions

Ordering

Placing an order on our site couldn't be easier, just find the product you want to purchase, press 'Add To Cart'. Once you have finished shopping, use the 'Check Out' button to complete your purchase. You will then be asked for a few details or to log in (if you already have an account with us) and complete your payment.

Payment

Payment is simple and secure. Handled by PayPal or Google Checkout, you can either pay using credit / debit card, or using your account. Once you have completed your payment, you will be returned to our website where you can see a confirmation of your order.

Confirmation

On confirmation of your order, we will receive it and start processing it, this does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the event that a mistake has been made in pricing, we have inadvertently under, or over priced goods, or we are no longer able to supply a particular item. In the case of a price change, we will always inform you to ensure that it is acceptable.

In the event that an item is not in stock on ordering, we will contact you to discuss whether you would like to 'back-order' the item, exchange it for a similar alternative, or receive a refund.

Back Ordering

As mentioned above, in the event of a back order being processed, your name and order item will be placed onto our back order list and as soon as the item has returned into stock, they are allocated to our back order list before they go into stock. We will then contact you to arrange completion of your order.

Shipping

We aim to deliver all goods within 5 working days (USA) up to 2 weeks (World Wide) of cleared payment. All items are shipped direct to your door, as we do not offer a collection service. Smaller items are sent by USPS First Class mail and do not require a signature, larger items are delivered Monday to Friday between 7.30am and 9pm by our couriers USPS, UPS or FedEx a signature is required upon receipt of goods.

Once your order has been received, processed, payment has been completed and stock confirmed (this does not usually take more than an hour or two) your order will be packed and booked for collection by courier.

Depending on the service of your delivery it will then be delivered to you in the timescale specified on completion of your order.

If the consignment has a tracking number, this will be updated onto the order status page.

Returns Policy

If you need to return an item, you will need to complete an RMA request from your account section of our website. Once completed we will be notified and be able to process your return.

All returns must be postmarked no later than 7 calendar days after the order is placed. 

All returned items must be in their original state before they can be accepted for a refund.

Your original invoice must accompany your returned item(s) in order for us to process your refund.